FAQ
Shipping
Where are you located?
We are a Sweden-based brand, and all orders are dispatched from our
headquarters in Sweden.
Where do you ship to?
We currently ship within Sweden.
Please refer to our shipping policy for more information.
How much does shipping cost?
Shipping costs vary depending on your location and the size of your order. Please refer to our shipping policy for more information.
How long does shipping take?
Shipping times vary depending on your location and the shipping method chosen
at checkout. Please refer to our shipping policy for more information.
Do you provide tracking information?
Yes, we provide tracking information for all orders. You will receive a
tracking number once your order has been shipped.
What happens if my package is lost or damaged during shipping?
In the event that your package is lost or damaged during shipping, please
contact our customer service team @returns@shika.se immediately so that we can assist you in filing a claim with the shipping carrier.
Orders & Payments
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, Klarna, PayPal, and Apple Pay.
Can I cancel or change my order after it has been placed?
You have the right to cancel your order within 14 days of receiving your products. To exercise your right of cancellation, you must inform us by emailing @returns@shika.se. You are required to return the products to us in their original condition and packaging. If your purchase was below 400 SEK, you are responsible for the cost of return shipping. We will refund the purchase price and subtract shipping costs within 14 days of receiving the returned products.
How do I check the status of my order?
You can check the status by viewing your order history.
I accidentally put in incorrect details in my order, can you fix it?
We will do our best to update any incorrect order details, but there is no guarantee that we will be able to do so. We cannot be held liable for being unable to, as it is the customer's responsibility to double-check any order details before submitting the order. However, should you need any help with this, please contact us immediately. We process orders as soon as we can, and once the orders leave our hands, we are unable to make any changes.
Returns & Refunds
What is your return policy?
We offer a 14-day return policy. Please refer to our return policy for more information. To request a return, please contact us at returns@shika.se with your order number, and we will assist you with the process.
How do I initiate a return?
To initiate a return, please contact our customer service team for
instructions.
Who pays for return shipping?
The customer is responsible for return shipping costs, except when the order purchase exceeds 400 SEK or the item arrives damaged or defective.
How long does it take to receive a refund?
Refunds are typically processed within 5-10 business days after we receive your returned item.
What if my item arrived damaged or defective?
If your item arrived damaged or defective, please contact returns@shika.se immediately so that we can assist you in processing a return or exchange.
Contact Us
How can I get in touch with your customer service team?
You can contact our customer service team by emailing info@shika.se or please refer to our contact us page.
What are your customer service hours?
Our customer service team is available Monday through Friday from 9am-5pm CET.
Do you have a physical store location?
We do not currently have a physical store location.
Can I submit a product review or feedback?
Yes, we welcome and encourage customer feedback and product reviews. You can submit your feedback or review through our website or by contacting our customer service team.
Do you have any social media accounts where I can connect with you?
Yes, we have social media accounts on platforms such as TikTok, Facebook, Instagram and Pinterest. You can connect with us on these platforms to stay up to date on our latest products, promotions, and news, as well as to interact with us and other customers. You can find links to our social media accounts on our website.
Where should one turn for collaborations?
You are welcome to email our customer service at @info@shika.com