We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it in. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Change of Mind

At Shika, we understand that sometimes you may change your mind about your purchase. Therefore, we offer a 14-day money-back guarantee from the date of delivery. If for any reason you are not satisfied with your purchase, you may return the product for a refund.

Eligibility for Refund

To be eligible for a refund, the product must be returned in its original condition, including all packaging materials, manuals, and accessories. We reserve the right to refuse a refund if the product is not returned in its original condition or if it has been damaged due to misuse.

Faulty Product

If you receive a defective product, please contact us immediately and we will arrange for a replacement or a refund.

Incorrect or Damaged Order

If you receive an incorrect or damaged order, please contact us immediately and we will arrange for a replacement or a refund.

Sale Items

Items purchased during a sale are not eligible for a refund under the same terms as items purchased at regular price.

Requesting a Refund

To initiate a return and request a refund, please email us with your order number at returns@shika.se. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your refund is approved, we will initiate a refund to your original method of payment.

For purchases exceeding 400 SEK, return shipping costs will be covered by us. However, orders below this amount will result in a non-refundable shipping fee for returns. You are responsible for the return shipping cost, and the deducted shipping fee will be automatically subtracted from your refund when returning a product.

Processing Time

Please allow up to 10 business days for your refund to be processed. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us.